I hired a car from Europcar in Coolangatta. There was no visible damage when I walked around the car that I would report. They’re now charging me $517, after threatening $5500. See photos in my next email. There are several photos of a car dated two days before I returned my car [showing small indentations on a door] and two photos of the car on the day I returned it of a supposed scratch [on another door] that needs a microscope to see. In these, the car is not where I parked it. I have seen other complaints about Europcar’s behaviour. I suspect there may be evidence around this minute damage being pre-existing.
Woah! To summarise Nick: you returned a car you considered undamaged. It is a shame you didn’t take photos or a video on its return to prove this but, in this case, no matter.
You later received notice that – for damage – $5500 would be deducted from your account, this being the absurdly high Damage Liability Fee that the rental agreement stipulates can be initially charged for any damage, to people who don’t buy the daily excess waiver insurance. (My recommendation is to always buy this from far cheaper, bespoke insurance companies. Again, it’s not a problem here though…)
Then – it must have been almost a relief – the bill to “remove fittings, refit, repair and paint” one door came in at only $517.